Privacy Policy
Learn how we protect your privacy and handle your personal data in compliance with GDPR and UK data protection laws
Contents
- 1. Overview
- 2. Data Controller
- 3. Information We Collect
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Cookies and Tracking
- 7. Third-Party Services
- 8. Data Sharing
- 9. Data Retention
- 10. Your Rights
- 11. Data Security
- 12. International Transfers
- 13. Children's Privacy
- 14. Changes to This Policy
- 15. Contact Us
Your Privacy Matters
We are committed to protecting your privacy and being transparent about how we handle your personal data. This policy explains our practices in plain English and outlines your rights under GDPR and UK data protection law.
1. Overview
This Privacy Policy explains how Land Registry Fee Calculator UK ("we," "our," or "us") collects, uses, and protects your personal information when you use our website at landregistryfeecalculator.uk (the "Service").
We are committed to ensuring that your privacy is protected and that we comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This policy applies to all users of our website and services, regardless of how you access or use them.
Key Points
- We collect minimal personal data necessary for providing our service
- We do not store personal information from calculator usage
- We use cookies primarily for website functionality and analytics
- You have full control over your data and can exercise your rights at any time
- We never sell your personal data to third parties
2. Data Controller
Land Registry Fee Calculator UK is the data controller for the personal information we collect and process. This means we determine the purposes and means of processing your personal data.
Contact Details:
- Website: landregistryfeecalculator.uk
- Email: privacy@landregistryfeecalculator.uk
- Data Protection Officer: dpo@landregistryfeecalculator.uk
If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided above.
3. Information We Collect
We collect different types of information depending on how you interact with our Service:
Information You Provide Directly
- Contact Forms: Name, email address, and message content when you contact us
- Calculator Usage: Property values and transaction details (not stored permanently)
- Feedback: Comments, suggestions, or feedback you choose to share
Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Performance Data: Page load times, error messages, website performance metrics
Information from Third Parties
- Analytics: Google Analytics provides aggregated website usage statistics
- Advertising: Google AdSense may collect data for personalised advertising
Important Note
We do not store personal information entered into our fee calculator. Property values and transaction details are processed in real-time for calculation purposes only and are not saved to our servers.
4. How We Use Your Data
We use your personal data for the following purposes:
Service Provision
- Providing accurate Land Registry fee calculations
- Ensuring website functionality and user experience
- Responding to your enquiries and support requests
- Improving our calculator accuracy and features
Website Analytics and Improvement
- Understanding how users interact with our website
- Identifying popular features and content
- Detecting and fixing technical issues
- Optimising website performance and loading speeds
Communication
- Responding to contact form submissions
- Sending important service updates (if you've provided contact details)
- Addressing user feedback and suggestions
Legal and Security
- Protecting against fraud, abuse, and security threats
- Complying with legal obligations and regulations
- Enforcing our Terms and Conditions
5. Legal Basis for Processing
Under GDPR, we must have a legal basis for processing your personal data. We rely on the following legal bases:
| Purpose | Legal Basis | Explanation |
|---|---|---|
| Providing calculator service | Legitimate Interest | Processing necessary for our service provision |
| Website analytics | Legitimate Interest | Understanding usage to improve our service |
| Contact form responses | Consent | You voluntarily provide information for communication |
| Cookie usage | Consent | You consent through our cookie banner |
| Security measures | Legitimate Interest | Protecting our website and users from threats |
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Here's what you need to know:
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Required |
|---|---|---|---|
| Essential Cookies | Website functionality, security, remembering cookie preferences | Session/1 year | Yes |
| Analytics Cookies (Google Analytics) | Understanding website usage, improving user experience | 2 years | No |
| Advertising Cookies (Google AdSense) | Displaying relevant advertisements | Up to 2 years | No |
Managing Cookies
You can control cookies through:
- Cookie Banner: Accept or decline optional cookies when you first visit
- Browser Settings: Most browsers allow you to refuse or delete cookies
- Google Ad Settings: Control personalised advertising through your Google account
- Opt-out Tools: Use industry opt-out tools for advertising cookies
Note: Disabling essential cookies may affect website functionality.
7. Third-Party Services
We use trusted third-party services to provide and improve our Service:
Google Analytics (G-FQNFHWCQP1)
- Purpose: Website analytics and performance monitoring
- Data Collected: Anonymous usage statistics, page views, user behaviour
- Privacy Policy: Google Privacy Policy
- Opt-out: Google Analytics Opt-out
Google AdSense (ca-pub-6193181295195090)
- Purpose: Displaying relevant advertisements to support our free service
- Data Collected: Advertising identifiers, browsing behaviour for ad personalisation
- Privacy Policy: Google Privacy Policy
- Ad Settings: Manage Ad Personalisation
Content Delivery Networks
- Purpose: Fast, reliable website loading
- Data: Basic technical information for content delivery
8. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:
Service Providers
- Trusted third-party services (Google Analytics, AdSense) under strict data processing agreements
- Technical service providers for website hosting and maintenance
- All service providers are required to protect your data and only use it for specified purposes
Legal Requirements
- When required by law or court order
- To protect our rights, property, or safety
- To protect the rights, property, or safety of our users
- To prevent fraud or other illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Calculator input data | Not stored | Real-time processing only |
| Contact form submissions | 3 years | Customer service and communication |
| Analytics data | 26 months | Google Analytics default retention |
| Cookie consent records | 1 year | Compliance with privacy regulations |
| Security logs | 6 months | Security monitoring and incident response |
After the retention period expires, personal data is securely deleted or anonymised. You can request earlier deletion by contacting us.
10. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:
Right of Access
You can request a copy of the personal data we hold about you, including information about how we process it.
Right to Rectification
You can request correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten)
You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the original purpose.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain situations.
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
Right to Object
You can object to processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
Exercising Your Rights
To exercise any of these rights, contact us at privacy@landregistryfeecalculator.uk. We will respond within one month and may request identity verification.
Complaints
If you're not satisfied with how we handle your personal data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data:
Technical Measures
- Encryption: All data transmission is encrypted using SSL/TLS
- Access Controls: Strict access controls and authentication requirements
- Regular Updates: Systems are regularly updated with security patches
- Monitoring: Continuous monitoring for security threats and vulnerabilities
Organisational Measures
- Staff Training: Regular privacy and security training for all personnel
- Data Minimisation: We collect and retain only necessary data
- Incident Response: Procedures for detecting and responding to data breaches
- Regular Audits: Periodic reviews of our data protection practices
Data Breach Notification
In the unlikely event of a data breach, we will:
- Notify the ICO within 72 hours if required by law
- Inform affected individuals if the breach poses a high risk to their rights
- Take immediate steps to contain and remedy the breach
- Conduct a thorough investigation and implement preventive measures
12. International Data Transfers
Some of our service providers may process data outside the UK/EEA:
Google Services
Google Analytics and AdSense may transfer data to the United States and other countries. Google provides adequate protection through:
- Adherence to the EU-U.S. Data Privacy Framework
- Standard Contractual Clauses approved by the European Commission
- Google's comprehensive data protection certifications
Safeguards
All international transfers are protected by:
- Adequate protection mechanisms recognised by UK/EU law
- Contractual obligations requiring equivalent data protection
- Regular monitoring of transfer arrangements
13. Children's Privacy
Our Service is not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16.
If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@landregistryfeecalculator.uk.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
How We Notify You
- Update the "Last Updated" date at the top of this policy
- Post a prominent notice on our website for significant changes
- Email notification if you've provided contact details (for material changes)
Continued Use
Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Contact
- Email: privacy@landregistryfeecalculator.uk
- Data Protection Officer: dpo@landregistryfeecalculator.uk
- Website: Contact Form
- Response Time: We aim to respond within 48 hours
Regulatory Authority
You also have the right to contact the UK data protection authority:
- Information Commissioner's Office (ICO)
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Questions About Your Privacy?
We're committed to transparency and protecting your privacy. If you have any questions about how we handle your personal data, please don't hesitate to contact our privacy team.
Summary
This Privacy Policy explains how Land Registry Fee Calculator UK handles your personal data in compliance with GDPR and UK data protection law. Key points:
- We collect minimal data necessary for our service
- Calculator inputs are not stored permanently
- We use cookies for functionality and analytics (with your consent)
- You have full control over your data and privacy settings
- We implement strong security measures to protect your information
- You can exercise your data protection rights at any time
Thank you for trusting us with your privacy while using our Land Registry fee calculator service.